terms and conditions


The General Terms and Conditions apply to all offers, products, orders, agreements and
deliveries. Please read our Terms and Conditions carefully before placing any orders. By
ordering an article you agree to these conditions.

Agreement and Order

To order a product, you must take the following steps:
Place an article in the shopping bag.
Enter the billing details – your name, delivery and payment information.
To confirm your order you will receive an email to the email address that you provided. If
you accidentally do not receive an e-mail, your order is still operative.
All goods remain the property of Metaformi until full payment of the purchase price has
been received and all claims resulting from the sale have been settled.
Each product is original, images on the website can always be slightly different from reality.
All prices are displayed in Euro and include VAT.
The prices do not include a delivery charge which is subject to the shipping address required.
For most locations, the delivery cost ranges from 3 euros to 15 euros subject to the size of
the order. The cost of delivery of the order is clearly indicated during the process of order.

Shipping time

All pieces are made to order. They are all handmade so please be patient with the shipping
time. All pieces will be shipped within 14 working days, but because we always try to do our
best, most of the items are shipped within one week.
If you require a rush and need to receive your order by a certain date, please email us before
placing your order online to contact@metaformi.com.

Shipment and Transport, Liability

Up to and including the delivery Metaformi bears the responsibility for the order. After the
delivery, the responsibility will be transferred to you.
All photos and images displayed by Metaformi are copyrighted. Without written permission
from Metaformi photos and graphics cannot be reproduced and publicly used.

Cancellations and Withdrawal of Order

We believe you will be happy with our goods. Anyway you have the right to cancel or return
your purchases within a period of fourteen calendar days after the day of delivery of the
goods, which means that you are allowed to change your mind and send back the unused

and undamaged goods you have received – includes the original and undamaged packaging.
In the case of damage Metaformi reserves the right to refuse returned items.
The refund, minus the shipping costs, will take place after receipt and inspection within
fifteen calendar days.

Damaged, Defective, Incorrect product

If you received a damaged or defective product, or, the item that you received was not what
you ordered, please contact us immediately at contact@metaformi.com. We will solve your
case based on your individual needs as soon as possible, within thirty days.


There is a customer's responsibility to ensure that they have ordered the correct size. Sizing
can be tricky so we created chart to help you in purchasing your correct size. You can find it here .
You may exchange for a different size within 7 days from delivery date + shipping time.
Customers will be responsible for all shipping & re-shipping charges for exchanges.


Repairs of damaged jewelry may incur a fee.


Metaformi takes your privacy seriously. We will not sell, trade, or rent your information to
All your fulfill information – name, email address, billing address, shipping address, and credit
card number will be used for your order and to communicate with you about it.

Place of Jurisdiction

All legal relations are exclusively governed by the Slovak law.


Mgr. Mgr. art. Tatiana Lesajová
Medená 11
81102 Bratislava
Telephone number: +421 903 240 284
E-mail: contact@metaformi.com
Tax Identification Number (DIČ): 1081473481
IBAN: SK4411000000002942034932